Refund policy

We at ZOYACLOTH work hard to provide our customers with the latest products of exceptional quality and also at amazing prices. 5 Day return policy is applicable only for the non-discounted products purchased from our website – Zoyacloth.com. If you are not comfortable with the size, or do not like the design or fit or colour, you can simply exchange or return the product within 5 days of delivery. To exchange or return a product, you can email us at infozoyacloth.com mentioning your order number and details.


Sale of Accessories (Hairband, Clips, Scrunchies, etc.) are considered final and are not eligible for Return/Exchange/Refund unless the product was received in a damaged condition


We will accept returns within 5 Day after purchase if the following conditions are met:
Returns/exchange requests need to be made within 5 days of the delivery of the product.
All Zoyacloth items should be returned in an unmarked, unused condition with the original packaging and tags in place, along with the original sales receipt.

Any items that has been customized as per customer's instruction will not be accepted for a refund or exchange.
Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
If your order has already been shipped, we invite you to wait until it arrives and then you can exchange/cancel your order by contacting our orders team to request its return by dropping an email to infozoyacloth@gmail.com with your order details.
To start a return, you can contact us at infozoyacloth@gmail.com. If your return request is accepted, we’ll let you know the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items should be dispatched within 24 hours after the return request is raised and approval is provided.
You can always contact us for any return question at infozoyacloth@gmail.com.
For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.
After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. 
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
 
Size Exchange 

In case you have received an item and wish to have a size exchange, the company should be notified within 5 days of receipt.

You can email us at infozoyacloth@gmail.com mentioning your order number and details, and the Size you wish to replace it with.

Our team will be reaching out to you to discuss the issue. 

Only after the acknowledgement from the company, return process will be initiated.

Customers will have to courier the return by themselves, and the copy of the return courier slip needs to be shared via the above email.

Our team will let you know upon receiving the Return courier.

After inspection we will confirm whether the Products are in an acceptable condition or not. 

Upon confirmation only the exchange will be sent out.

Store Credit of the Return courier amount or Rs.100/- whichever is lower, will be issued to the customer and can be used in the next purchase. Store Credit has got no expiry date.

 

Product Exchange

In case you have received an item and wish to have a product exchange, the company should be notified within 7 days of receipt.

You can email us at infozoyacloth@gmail.com mentioning your order number and details and reason for exchange.

Our team will be reaching out to you to discuss the issue. 

Only after the acknowledgement from the company, return process will be initiated.

Customers will have to courier the return by themselves, and the copy of the return courier slip needs to be shared via the above email.

Our team will let you know upon receiving the Return courier.

After inspection we will confirm whether the Products are in an acceptable condition or not. 

Upon confirmation only the exchange will be sent out.

Store Credit of the Return courier amount or Rs.100/- whichever is lower, will be issued to the customer and can be used in the next purchase. Store Credit has got no expiry date.

 

Damages / Wrong Product Delivery
In case you receive a damaged/defective item, the company should be notified within 48 hours of receipt. 

You can email us at infozoyacloth@gmail.com mentioning your order number and details and a few photographs of the damage/wrong product.

Our team will be reaching out to you to evaluate the issue and make it right.

Only after the acknowledgement from the company, return process will be initiated.

Customers will have to courier the return by themselves, and the copy of the return courier slip needs to be shared via the above email.

Our team will let you know upon receiving the Return courier.

After inspection we will be informing the customer

Return courier amount will be borne by the company and will be kept as Store Credit or Refunded according the customers wish

 

CANCELLATIONS
You can cancel your order, until the product is dispatched by the company.

You can email us at infozoyacloth@gmail.com mentioning your order number and details.

Once the cancellation is approved, we will refund the amount within 7 days and the amount will reflect within 7 working days. Your entire order amount will be refunded via the refund method selected by you.

An order cannot be cancelled once the item has been shipped out to you.

 

REFUNDS

In case you are not happy with the product and wish to proceed with Refund, the company should be notified within 24 hours of receipt. 

You can email us at infozoyacloth@gmail.com mentioning your order number and details.

Our team will be reaching out to you to discuss the issue. 

Only after the acknowledgement from the company, return process will be initiated.

Customers will have to courier the return and bear the expense by themselves.

The copy of the return courier slip needs to be shared via the above email.

Our team will let you know upon receiving the Return courier.

After inspection we will confirm whether the Products are in an acceptable condition or not. 

Upon confirmation, Refund process will be initiated.

In case of Refund via Store Credit, the customers will receive a coupon code worth the amount paid, which can be redeemed on future purchases. The coupon codes will have no expiry date.
In case of Cash Refunds, a flat shipping fee of INR 100/- per product will be deducted from the refund amount.

Once the refund method is approved, we will refund the amount within 7 days and the amount will reflect within 7 working days.

Unfortunately, we cannot accept refund on sale items(discounted) or gift cards.


Exceptions / non-returnable items
Certain types of items (such as Accessories cannot be returned, custom products (such as special orders or personalized items), and Discounted Products. Please get in touch if you have questions or concerns about your specific item.

Fair usage

We only accept one exchange request per order. 

The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.